FAQ

Times listed on our website and our ticketing page are door times. As a general rule of thumb, the show typically starts with the support band coming on an hour after door times. However, this is a very rough guideline and we generally recommend coming early to make sure you get a good spot and don’t miss the band!

No. Unless otherwise noted, age restrictions on a show apply to all guests.

• Air horns, amplified music and loudspeakers, bullhorns, or other artificial noisemakers
  Animals (except approved service animals) 
• Backpacks or bags larger than 11×14” 
• Balloons 
• Balls of any type, frisbees or similar throwable items
• Banners or signs larger than 11×17” subject to approval of venue management
• Selfie-sticks, monopods, rods, poles
• Cameras with detachable lenses and video-recording devices 
• Computers, laptops, and tablets
• Costume pieces cannot conceal identity and are subject to venue management approval.
• Drones, remote-controlled unmanned aerial vehicles or other similar motorized
  vehicles/devices (including remote-control toys)
• Drugs and other illegal substances/paraphernalia 
• Firearms, knives and weapons of any type (multi-tool, tasers, pepper spray, mace,
  expandable batons, etc.)
• Chains or spikes
• Fireworks or other incendiary devices
• Glass containers of any type
• Inflatables
• Laser pointers
• Costume pieces cannot conceal identity and are subject to venue management approval.
• Obscene, offensive, and inflammatory clothing/signs
• Outside food and beverages, including alcohol.  Exceptions are:
  o Medically required food and/or beverages in sealed containers. 
• Skateboards, scooters, razors, hoverboards, or any wheeled footwear (including shoes
  with built-in wheels)
• Stickers
• Strollers 
• Tents 
• Umbrellas with pointed ends
• Wagons

No backpacks of ANY kind are allowed. Small purses are permitted. Bags larger than 14 x 14 x 6 are NOT permitted. Bag searches and walk thru metal detectors are used at all entrances.

Only cell phone cameras can be brought into the venue. For certain shows, at the request of the artist, all cameras of any sort may be prohibited.

Professional and/or semi-professional photography is approved on a case-by-case basis. If you are a member of the media or interested in covering the show, please email us at info@criterionokc.com at least 5 days before the show.

The Criterion is an ADA accessible venue. Please email our box office at least 72 hours before a show to discuss how we can accommodate you.

Yes, you must have a valid, up-to-date, government-issued photo ID for any shows that are 18 or over. Your ID must be intact and not tampered with in any way or you may get denied entry. Most importantly, you must be at the minimum legal drinking age of 21 to purchase any alcoholic drinks at our bars.

Valid IDs include any government-issued photo ID including: Drivers License, Passport, or Military ID.

Invalid IDs include: Birth certificates, student IDs, etc.

We do allow re-entry until the time posted at the event by exit.

A fast pass is a ticket add-on that grants access to a designated fast pass line. While this line is not early entry, the amount of fast passes available to purchase is significantly lower, therefore, allowing a shorter line! Please keep in mind a fast pass is not a ticket and must require a ticket for entry. A fast pass is also not early entry and will enter at door time with any other lines.

While a full selection of popular beer, wine and liquors are available for purchase, no food service will be available unless announced in advance.

In most cases when a show is sold out, there will be no tickets available at the door. If tickets do become available, we will make a post on our social media channels. Please do not come to the venue during a sold out show if you do not have tickets.

All sales for our concerts are final. We do not offer refunds unless a show has been canceled or rescheduled. In those situations, we will notify ticket buyers directly about refunds.

Cash is accepted at our Box Office, Merch Table and Bars.

Unless otherwise requested by the artist performing, there are currently no specific requirements related to COVID-19. If an artist requests any specific restrictions, we will notify purchasers and fans ahead of time through email, our social media pages, and website.

No. There is no smoking permitted inside the Criterion (including e-cigarettes and vapes).